Customer Interview Script

Conduct effective customer discovery interviews that reveal real insights.

Usage

Describe what you want to learn to get a structured interview script.

Examples

• "Create an interview script to validate our problem hypothesis"
• "Design questions for testing our pricing strategy"
• "Build a script for interviewing churned customers"

Guidelines

• Ask about past behavior, not future intentions
• Never pitch your solution during discovery interviews
• Follow up on emotional responses with deeper questions
• Interview at least 20 people before drawing conclusions
• Record and share insights with the full team